As 2019 comes to an end, and we look toward trends driving innovation in 2020 and beyond, technology advancements in hyper automation, AIOps, edge computing and the convergence of IT service management and IT operations management will be at the forefront.
Autonomous Digital Enterprise
In order to thrive in the 2025 futurescape, organizations will need to evolve to Autonomous Digital Enterprises (ADE), a state where intelligent, integrated, value-creating functions can operate with minimal (ideally zero) human involvement or interference, across every facet of the organization, and its ecosystem of partners.
This concept is based on the notion that every company today is being disrupted by technology and that’s fundamentally changing their business model. The notion of every company being a technology company means that software becomes more than just a system of record to be the system of action, the system of insights and the system of engagement.
Edge Computing and IoT
Over the next couple of years, partnerships will prove to be the pathway to success in realizing value from edge computing and IoT solutions. By using seamlessly integrated, multi-vendor, commercial off-the-shelf solutions, enterprises will experience more success than they would with single-vendor niche products. At the end of the day, what we need is an ecosystem of integrated solutions as opposed to a single silver bullet. This ecosystem will be able to harness data and look at it in meaningful ways and translate information into insight that then translates into actions that businesses can take to optimize the use of IoT assets.
Convergence of IT Service Management and IT Operations Management
As IT service management and IT operations continue to converge in 2020, CIOs will rely on AI. More than ever, CIOs will need to address this convergence and work to break down silos between these departments. To obtain a comprehensive view of the IT landscape, CIOs will begin to adopt AI, cognitive and robotic process automation. This will bring end-user support and managed back-end infrastructure more closely together.
If we look beyond traditional IT and service management, in the near future we will have the ability to go to market with fully integrated solutions that enable boundary-less operations across AppDev, SecOps, ITOps and service management. This will further enable the use of DevOps in organizations using the power of AI to improve existing capabilities and create new capabilities. This doesn’t mean companies have to start from the ground up on AI efforts, rather they need to look for software solutions that can offer prebuilt AI/ML solutions that drive change.
The demand for AIOps in the enterprise will continue to rise as AI and machine learning have taken the industry by the jugular. Due to an expansion in the number of workloads—both in public cloud and on-premises—and an increase in application complexity, investment in AIOps will increase and ultimately lead to better business outcomes. Today’s challenges place a premium on differentiated vendor solutions powered by AI/ML and big data analytics techniques that can help modern IT operations evolve from traditional monitoring to observability to actionability.
All of these trends open realms of possibilities for what businesses can achieve in 2020—as long as they can harness the massive amounts of data enterprises have access to and the technology that will allow them to unlock those insights.
Want to learn more about what to expect in 2020? Join us Jan. 23 for our Predict 2020 Virtual Summit featuring discussions from some of the industry’s best and brightest offering up their visions for the future. Sign up today for this free daylong virtual event.