Tag: support
Why You Need to Empower Your Developers
In recent years, the demand for software developers worldwide has increased. However, in 2020, when the pandemic hit, many CIOs pulled back considerably on their IT spending. This trend has quickly reversed ...
Get Support for Rocket Open Source Languages
Coreen Wilson | | legacy system, mainframe security, Mainframe support, open source, Rocket Software, support, z/OSReady to learn more about support options for Rocket open source tools? All Rocket maintenance contracts include new versions, releases, modifications, service packs, access to the Rocket Customer Portal, chat, 24x7 phone ...
Native Docker for Windows Arrives: Are Containers Finally Serverless?
Chris Tozzi | | container, devops, docker, linux, microsoft, serverless, support, windows, Windows Server 2016Is Docker finally ready for the age of serverless computing? That's the message from the announcement this week of native Docker container support for Windows Server 2016. If you've been following Docker ...
DevOps and IT Support: 4 Principles to Keep Your Team Ahead of the Curve
Here’s the million-dollar IT question: what is DevOps and why does it matter to IT support? Short answer: DevOps advocates collaboration between Development and IT Operations. It’s about constant communication, breaking down silos ...
Benefits for the Product Team in Working Support Cases
An increasingly popular practice that’s being adopted by DevOps groups are developers working regular shifts in front line support. The thinking behind this exercise is pretty sound. When exposed to the real ...