While every organization is unique, there’s one universal goal everyone can get behind—creating and delivering an exceptional end-user experience. For both classic IT organizations and companies built in the age of cloud, delivering continuous availability and appropriate application performance is key.
Although digital transformation has become a buzzword some would say is meaningless, the idea of digitizing a traditional company and building new businesses whose foundations are established upon the latest web technologies is critical in today’s IT and non-IT organizations. Think about the prevalence of cloud migration efforts during the past several years. Traditional organizations typically prioritize on-premises applications with increasing quantities of hybrid applications. But, because they aren’t yet fully transitioned to cloud—whether IaaS, PaaS or SaaS—their IT organizations need to live in both universes.
Monitoring these environments at both the infrastructure and application tiers and across each stage in this transition requires support of a full stack of tools to cover web uptime, user experience, transaction monitoring, application tracing, log analysis and appropriate infrastructure monitoring. That said, modern organizations that have fully embraced cloud and leverage modern microservice architectures have similar challenges, but the exact same level of monitoring visibility requirement.
Whether public, private, hybrid or multi-cloud, nearly every organization has moved to the cloud in some capacity. Regardless of what the company produces or the services IT provides, it must maintain uptime, availability and seamless performance to create and continuously deliver a user experience rivaling competitors and exceeding user expectations.
Because let’s face it, even though every business is different and virtually every market is saturated, consumers and B2B companies have more options than ever. Without delivering a solid end-user experience, there’s an ever-increasing plethora of alternative vendors and providers from which customers can choose.
Public Cloud Platforms for Classic IT Organizations and the Cloud Generation
Let’s explore a few differences between how traditional IT organizations and cloud-era companies interact with the cloud. At a high level, Azure is a natural choice for IT companies with significant investments in apps traditionally acquired (not built) by the company and managed by their IT team, that are now tasked with digitizing their business by leveraging public cloud platforms. These types of companies often have Microsoft Office, Microsoft Exchange and other Microsoft products already implemented on-premises, and Infrastructure-as-a-Service (IaaS) or Platform-as-a-Service (PaaS) solutions as well. If they’re now adding a public cloud platform to their mix, staff expertise and solution familiarity make adopting Microsoft Azure a natural next step. Microsoft has long recognized the need to make these types of transitions and mixtures easier, demonstrated by its Office365 suite (as an example).
On the flip side, companies that were born fully in the cloud, (i.e., relatively newer organizations without a legacy anything on-premises, with respect to IT infrastructure) will likely have a higher propensity to choose a provider such as AWS or Google Cloud even though Microsoft, Oracle and others are certainly competing there as well. So, it’s not a matter of one being intrinsically better or more fully-featured, but about which is the best fit for the organization and its priorities.
At the end of the day, however—regardless of organization type or public cloud platform implemented—every company needs monitoring tools and solutions that keep applications up, running and performing seamlessly. With an integrated set of simple, easy-to-use, quick to value and powerful solutions, organizations can achieve truly proactive lifecycle assurance of application availability and performance.
Uptime and Seamless Performance: Putting Together the APM Puzzle Using All the Pieces
Each and every piece of the APM puzzle must be incorporated to achieve full-stack visibility and ultimately top performance: user experience, metrics, traces and logs. Having a log management solution monitoring availability, enables proactivity and enables IT to react quickly to help identify and remediate problems is paramount—it’s table stakes that everything be available. After all, if a website or page isn’t accessible, business transactions cannot be processed and that business is effectively down.
Creating and maintaining a healthy application involves not only ensuring it’s functionally available to users; it must also be performing appropriately—continuously delivering both a reasonably responsive user experience and supporting the required volume of transactional work. This means a complete view into all aspects of performance—from the website and webpages all the way into and across all relevant application components and their associated infrastructure—be proactively visible and monitored.
There is thus a natural and increasingly urgent workflow affinity between logs and APM—across the development lifecycle. When errors occur, it’s critical to understand, precisely and immediately, where are the impacts on service performance, or if there even are any impacts. Conversely, when application performance issues arise, it’s critical to immediately know exactly which errors—across the complex and constantly changing infrastructure and application stack—are directly related to the problem at hand.
Without this bi-directional workflow integration, not only can application performance and availability not be managed proactively, but any issues with application service availability and performance will take far longer to diagnose and repair—seriously impacting the business bottom line.
Just because everything is available doesn’t necessarily mean it’s appropriately performing for the end user trying to use the application.
With all this in mind, it’s paramount to implement powerful, easy-to-use solutions that’ll achieve integrated application performance and availability management for any type of organization operating on-premises and/or cloud-based applications across all cloud environments.
While traditional IT organizations and cloud-only companies are different in many ways, providing exceptional end-user experience and achieving seamless availability and performance (no matter what) is a common and increasingly critical business goal. To achieve business success, organizations should choose a complete suite of simple, powerful and integrated solutions to optimize and manage their cloud-hosted applications and platforms. Anything less leaves the APM puzzle unsolved.