PagerDuty has made a major move from simply alerting team members to potential issues via pager or web to actually becoming an advanced analytics platform to measure team and system performance regarding incident response. They announced their new functionality today (release below). This is really a big step up for PagerDuty which also recently announced closing on another round of venture caiptial.
I spoke with Alex Solomon, CEO and Co-founder, David Shackelford, Product Manager and Nisha Ahluwalia, VP of Marketing recently about these new features. I had spoken with Alex some time back. He moved from Canada to Silicon Valley to found Pager Duty at the successful Y-combinator accelerator.  Since then they have made steady progress on executing on their plan.  However, this represents really a whole new market for PagerDuty. Proving insight into both team performance as well as system performance in regard to incident response is a big opportunity and Solomon, Shackelford and Ahluwalia are confident that PagerDuty is ready to capitalize on it.
I am personally very excited by this new functionality. A mantra of business that I learned from my friend and serial entrepreneur, Rajat Bhargava is that you need that you need to measure everything and everything can be measured. This gives organizations the ability to measure incident response across teams and systems.
Here is a sample of the system report:
While there are vendors who do system analysis reporting, the combination of this with team analytics data should prove very powerful.
PagerDuty’s Advanced Analytics Delivers Comprehensive View of Incident Resolution Across the Organization
New Resolution-Time Metrics and Drill-Down Capabilities Enable Companies to Make Proactive Improvements to Increase System Reliability
San Francisco – September 16, 2014 —PagerDuty, the leader in operations performance managementtoday announced the public release of its Advanced Analytics tools, which provide insights IT teams can use to improve team and system performance. Leveraging PagerDuty’s robust data on key operational metrics like incident frequency and time to respond and resolve, companies can now drive even faster incident resolution. The new capabilities further expand PagerDuty’s operations performance platform by giving managers the ability to analyze and improve key drivers of uptime.
“Throughout the lifecycle of an incident, responders make real-time decisions, but little of that institutional knowledge is saved to make systematic improvements. Advanced Analytics gives responders and managers the tools they need to identify, analyze and share trends about their resolution times and incident load,” said PagerDuty Product Manager David Shackelford. “We’re excited to help our customers make smarter, data-backed decisions about their operations.”
PagerDuty brings together data from all monitoring systems into a unified view, giving teams a single place to compare data about incidents with people and process metrics. With Advanced Analytics, managers gain better insight into how teams are responding to and resolving incidents, and determine whether teams are spending time on the right problems or spinning their wheels on unnecessary alerts. The reports provide a holistic view of team and system performance, enabling everyone from individual operations engineers to CTOs and CIOs to have richer discussions about these metrics.
“PagerDuty’s Advanced Reporting saves us time since we’ve been calculating this data ourselves,” said Matthew Green, Senior Engineer at Rackspace. “We’re using the new reports to better understand the incidents we see in our environment on a daily basis. Also, seeing the resolution time data for our distributed teams will help us improve our response time.”
Advanced Reporting is immediately available as part of PagerDuty’s enterprise plan.
About PagerDuty
PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 80 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. Try PagerDuty for free, or to get more information, visit www.pagerduty.com
