Together PagerDuty and Event Enrichment HQ Integrate Event and Incident Management
I had a chance to speak yesterday with CEO Alex Solomon, PagerDuty’s Product VP Jonathon Wilkinson and Ophir Ronen, Event Enrichment HQ Co-Founder and now Product Director at PagerDuty. They all believe that this is a significant move by PagerDuty to help overcome the desensitization that many IT teams suffer as a result of so many alerts about incidents and events. Trying to turn down the signal to noise ratio and allow IT team members to concentrate on what is most important is a big part of the Event Enrichment platform.
The company already has begun integration into the PagerDuty and the whole Event Enrichment team is staying on with PagerDuty.
Below is the press release:
San Francisco – November 3, 2015 — PagerDuty, the leader in operations performance management, today announced that it has acquired Event Enrichment HQ and their Event Enrichment Platform (EEP). IT operations teams are facing a flood of monitoring data and notifications as the number and sophistication of monitoring tools increases. Integrating the Event Enrichment Platform with PagerDuty reduces noise, surfaces actionable alerts, and delivers context-rich remediation information so businesses resolve critical incidents faster.
“Event Enrichment HQ realized early that the proliferation of tools within IT operations generates a lot of additional noise and wastes critical time,” said Alex Solomon, PagerDuty CEO and Co-Founder. “The company’s work directly aligns with PagerDuty’s continued commitment to helping businesses deliver uptime and great customer experiences.”
The integrated solution helps businesses decrease resolution times by reducing noise so incident responders can spend less time on manually triaging events and by providing remediation information within the notification itself as the first source of truth. PagerDuty’s core functionality has addressed the challenge of assembling the right incident responders on the issue, but now teams have even better focus with intelligent control of monitoring system events.
“Having felt the pain ourselves for many years, we set out to provide the IT operations community with the tools to suppress noise and enrich events” said Ophir Ronen, Event Enrichment Co-Founder and PagerDuty Product Director. “Joining PagerDuty allows us to continue that vision and extend into helping customers streamline the entire incident lifecycle to decrease downtime.”
PagerDuty now offers a private beta of the Event Enrichment functionality to select customers. Additional details are available here.
PagerDuty’s operations performance platform reliably increases the uptime of businesses’ applications, services and infrastructure. By connecting people, systems and data into a single view, PagerDuty helps all teams — from DevOps to Enterprise IT — deliver powerful visibility and improved incident resolution times. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Adobe, Airbnb, Etsy, GitHub, Intuit, National Instruments, New Relic, Panasonic and Rackspace. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.
ABOUT EVENT ENRICHMENT HQ
Event Enrichment HQ’s Event Enrichment Platform (EEP) allows IT professionals to significantly reduce their downtime by eliminating noise and enriching actionable events with remediation information. IT teams using EEP have the ability to route, manage, and enrich their alerts without interacting directly with critical production monitoring systems or code. Privately held, Event Enrichment HQ is made up of IT operations veterans who are focused on providing solutions for reducing downtime. The company is headquartered in Seattle, Washington. For more information, or to try EEP for free, visit www.eventenrichment.com.