DevOps Institute: Tell us a little about your organization:

Global Lynx: Global Lynx is a leading and fast-growing IT consulting and training company that assists companies and government agencies improve the competence and skills of their IT organization, enhance the maturity of their IT governance and improve the quality and effectiveness of their IT operations, services and processes.

Since 1996, Global Lynx experts have helped organizations in five different countries, improving—and often transforming—their IT operations through the implementation of effective frameworks for IT governance, ITSM (IT services management), PMO (project management office) and information security.

As an Accredited Training Organization (ATO), Global Lynx also offers a wide variety of IT courseware covering different areas, standards, frameworks and methodologies, and at various levels of expertise.

Global Lynx trainers are experienced consultants, certified in multiple IT disciplines. They have actual firsthand experience in their areas of IT expertise, as well as experience in delivering training programs.

DOI: What other topics do you teach or consult on?

Global Lynx: IT service management, IT corporate governance, IT audit, information security, cyber resilience, IT risk management, cloud computing, project management, SCRUM, business continuity, process design and implementation, and enterprise value creation.

DOI: What type of interest in DevOps are you seeing in your region?

Global Lynx: Companies are interested in obtaining a common understanding of DevOps concepts and best practices, and they are focusing on deploying these practices organization-wide.

DOI: How do you think that DevOps contributes to the business’s value stream?

Global Lynx: The digital disruption all industries are experiencing, has created the need for IT to be embedded in every single business unit. Solid DevOps practices will help IT organizations deliver higher value to their customers, as value is delivered through operations, but it is defined and enabled in the development stages. Value should be managed not only in operations, but rather from the early stages of the service life cycle. A mature IT organization cannot have a poor collaboration and communication culture; without this, value creation will be limited to technical value instead of real business value.

DOI: What topic area in DevOps excites you the most?

Global Lynx: How DevOps interfaces other frameworks and how all of them can work together toward creating value to the customer.

DOI: Why should enterprises and individuals consider formal DevOps training?

Global Lynx: DevOps is all about people, and it is enabled by people. If a person is not committed, that person will do little to support the DevOps initiative. People need to go through formal DevOps training to learn what DevOps is, and how their role impacts the initiative and how they contribute to value creation. Certification is a plus, as it gives people a personal benefit. People will naturally react positively to something they own, because they will believe in it.