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Ciroos.AI Preps AI SRE Agents Trained to Automate Incident Management
Ciroos.AI this week emerged from stealth to provide early access to a set of artificial intelligence (AI) agents that have been trained to augment site reliability engineers (SREs). Fresh off raising $21 ...
Next-Generation Observability: Combining OpenTelemetry and AI for Proactive Incident Management
OpenTelemetry and AI integration change the nature of observability for organizations in their quest to manage distributed systems ...
From Chaos to Control: Transform Incident Management
Incident response can make or break IT operations. When the response is fragmented, communication breaks down, teams operate in silos, service disruptions last longer, and accountability suffers - resulting in repeated failures ...
Navigating System Failures: Best Practices for Incident Management and Rapid Recovery in 2025
As we advance into 2025, the inevitability of system failures doesn’t have to spell disaster. Organizations that embrace a proactive approach, combining preparation, effective troubleshooting and collaborative team dynamics, are better equipped ...
Survey Surfaces Incident Management Gap Between DevOps and ITSM
A survey of 505 software developers, IT professionals and IT decision makers (ITDMs) in the U.S. finds that 70% of respondents work for organizations that hold developers responsible for deployments, with only ...
SREs Say There’s Plenty of Room to Improve Incident Management
A global survey of site reliability engineers (SREs) found diagnosing issues is the most difficult aspect of incident management ...
Unleashing AI in SRE: A New Dawn for Incident Management
In my recent blog, Revolutionizing the Nine Pillars of SRE with AI-Engineered Tools, I indicated that AI could assist with incident management by automating the detection and triage of incidents and helping ...
Blameless Integrates Incident Management Platform With Opsgenie
Blameless this week announced it has integrated its namesake incident management solution with the Opsgenie alerting platform from Atlassian. Aaron Lober, director of product marketing for Blameless, said the Blameless platform is ...
ServiceNow Launches Incident Management Platform Infused with Observability
ServiceNow added an incident management platform based on the Lightstep observability platform it acquired last year to its software-as-a-service (SaaS) portfolio. Ben Sigelman, general manager of Lightstep at ServiceNow, said Lightstep Incident ...
The Evolution of Incident Management
Have you ever thought about the history of incident management? If you’re an SRE, you might be so caught up in the day-to-day work of managing reliability and responding to incidents that ...
Grafana Labs Expands into Incident Management Realm
During its online ObservabilityCON 2021 conference, Grafana Labs this week previewed an incident management platform in addition to making available an on-premises edition of its distributed tracing tool. Tom Wilkie, vice president ...
OpsRamp Extends AI Reach to Incident Management
OpsRamp today extended its IT operations platform infused with machine learning algorithms, also known as AIOps, into the realm of incident management. The Summer 2021 release of the company’s namesake platform adds ...
