OpenText this week announced it will acquire Micro Focus for $6 billion. The acquisition is part of an effort to reinvigorate a broad portfolio of information management, application development and testing, integration ...

ServiceNow added an incident management platform based on the Lightstep observability platform it acquired last year to its software-as-a-service (SaaS) portfolio. Ben Sigelman, general manager of Lightstep at ServiceNow, said Lightstep Incident ...

Modern business intelligence (BI) and analytics software solutions offer more ways to explore data and find insights than ever before. However, ensuring everyone in the enterprise can use analytics independently, when they ...

Recently, Facebook experienced an outage. If companies relied on that app to do business, their IT teams were likely swamped with end-user complaint calls.  How would teams traditionally respond? They’d dive deep ...

Remote workers are a growing segment of the global workforce. Freelancers account for a big part of that segment, especially when development teams need to bring in specialized skillsets for upcoming projects ...

Imagine a future where human IT operators and intelligent systems work together in a virtual operations room; the systems do the heavy lifting while the humans supervise. This may seem like science ...

In my past experience as an SRE, I learned some valuable lessons about how to respond to and learn from incidents. If you want the TL;DR, I'll summarize them here: Declare and run ...

The pandemic has forced organizations of all sizes to overcome colossal challenges and embrace flux. We’ve all heard stories about businesses having to adopt a new communication tool and train staff overnight, ...

The cliché is that everyone in IT hates incidents, and the natural reaction when assembling incident response metrics is to look for numbers that you can lower over time. Fewer incidents and ...

The massive shift to remote work necessitated by the COVID-19 pandemic kickstarted many companies’ digital transformation. While this transition had already begun for most organizations, the pandemic sped up the timeline. These ...

Recently, a friend reminded me of a joke we used to have when we were both developers at a huge software corporation (we won’t mention names, but back when printers were a ...

In today’s complex, dynamic IT environments, the proliferation of disparate IT Ops, NOC, DevOps and SRE teams and tools is a given - and usually considered a necessity. This leads to the ...