ITIL
DevOps Versus ITIL: How to Win the Battle Over Change Management
Ever since DevOps came on the scene a decade ago, ITIL has been under siege. ITIL lays out a number of IT service management (ITSM) best practices, including release management, change management, ...
ServiceNow Makes the DevOps Connection
ServiceNow today announced it is extending the reach of its IT operations management platform to integrate with a variety of DevOps platforms. Richard Hawes, director of product marketing for ServiceNow, said ServiceNow ...
IT Operations: PagerDuty Unveils Hybrid ITSM Platform
PagerDuty today unveiled a framework intended to make it possible for organizations to bridge multiple styles of IT service management (ITSM) methodologies for IT operations. Rachel Obstler, vice president of product for ...
Agile vs. ITIL: Two Divergent Paths to DevOps?
Truth be told, there are dozens of different frameworks in existence and all have their unique perspectives on how a project is managed and executed. Frameworks such as Agile, ITIL, lean, cobit, ...
Will There Be a Fast Path to ITIL V4?
The Feb. 28 release of the ITIL Foundation ITIL 4 Edition book illustrates that big changes are coming to ITIL, bringing fear, uncertainty and doubt to those who have invested in ITIL ...
ITIL V4 Foundation Embraces the Agile Manifesto with Teamwork as a Core Value
The Feb. 28 release of the ITIL Foundation ITIL 4 Edition book is proof positive that other service management frameworks have impressed the folks who brought the latest iteration of ITIL to ...
Will ITIL V4 Bring Order to a DevOps World?
It is difficult to dispute the importance that the ITIL (Information Technology Infrastructure Library) approach has had on the world of ITSM (IT service management). After all, the best practices established by ...
