DevOps.com

  • Latest
    • Articles
    • Features
    • Most Read
    • News
    • News Releases
  • Topics
    • AI
    • Continuous Delivery
    • Continuous Testing
    • Cloud
    • Culture
    • DevSecOps
    • Enterprise DevOps
    • Leadership Suite
    • DevOps Practice
    • ROELBOB
    • DevOps Toolbox
    • IT as Code
  • Videos/Podcasts
    • DevOps Chats
    • DevOps Unbound
  • Webinars
    • Upcoming
    • On-Demand Webinars
  • Library
  • Events
    • Upcoming Events
    • On-Demand Events
  • Sponsored Communities
    • AWS Community Hub
    • CloudBees
    • IT as Code
    • Rocket on DevOps.com
    • Traceable on DevOps.com
    • Quali on DevOps.com
  • Related Sites
    • Techstrong Group
    • Container Journal
    • Security Boulevard
    • Techstrong Research
    • DevOps Chat
    • DevOps Dozen
    • DevOps TV
    • Digital Anarchist
  • Media Kit
  • About
  • AI
  • Cloud
  • Continuous Delivery
  • Continuous Testing
  • DevSecOps
  • Leadership Suite
  • Practices
  • ROELBOB
  • Low-Code/No-Code
  • IT as Code
  • More
    • Application Performance Management/Monitoring
    • Culture
    • Enterprise DevOps

Home » Blogs » Business of DevOps » ServiceNow Extends Reach Into DevOps Ecosystem

reachability risk ServiceNow

ServiceNow Extends Reach Into DevOps Ecosystem

By: Mike Vizard on September 17, 2020 1 Comment

ServiceNow this week, as part of a massive Paris update to its core software-as-a-service (SaaS) platform for managing IT operations, has extended its DevOps integration efforts by adding connectors for Microsoft Azure DevOps (ADO) and Atlassian Jira platforms.

Recent Posts By Mike Vizard
  • TechStrongCon: Time to Build an Army of Citizen Developers
  • Buildkite Adds Analytics Tools to Identify Flaky App Tests
  • Survey Reveals High Cost of Application Modernization
More from Mike Vizard
Related Posts
  • ServiceNow Extends Reach Into DevOps Ecosystem
  • ServiceNow Makes the DevOps Connection
  • ServiceNow Extends DevOps Integration Reach
    Related Categories
  • Blogs
  • Business of DevOps
  • DevOps Practice
  • Enterprise DevOps
    Related Topics
  • devops
  • it automation
  • IT service management
  • itil
Show more
Show less

Pablo Stern, senior vice president for IT workflow products at ServiceNow, said those connectors are the latest in a series of moves that ServiceNow is making available to bridge the divide between traditional IT service management (ITSM) and DevOps processes.

DevOps Connect:DevSecOps @ RSAC 2022

ServiceNow this week also announced it adding a Process Automation Designer tool to its App Engine platform for building applications on the ServiceNow platform. IT teams will be able to use that tool to create workflows spanning ITSM and DevOps processes, noted Stern.

In addition, ServiceNow announced enhancements to its Flow Designer and IntegrationHub tools to simplify the building of workflows, and unlocked a Source Control function across its application portfolio.

Finally, Service Now is now bringing third-party data into the ServiceNow Service Graph and Configuration Management Database to make it easier to integrate ServiceNow tools with those from partners such as SolarWinds.

Stern said the ServiceNow strategy is not to build a DevOps platform, but rather to foster interoperability across what has become a broad DevOps ecosystem. Most IT teams are now trying to create workflows that span traditional ticket-based approaches to manage IT processes and DevOps teams that routinely leverage programming tools to automate those processes, so the goal is to enable each organization to strike a balance between those approaches as they best see fit, said Stern, citing JP Morgan as a customer using ServiceNow connectors to DevOps platforms to achieve that goal.

Very few IT organizations are relying on DevOps processes end to end to manage IT. Organizations have been managing IT using processes based on the ITIL framework for several decades. The challenge they face is ITIL-based processes are not often agile enough to support digital business initiatives that typically require rapid responses to any event, especially when the application involved generates revenue for the business. Every second of downtime or sub-optimal performance impacts the bottom line. Minimizing disruptions to those applications requires more reliance on both automated DevOps and DevSecOps processes.

Naturally, the arguments over the merits of DevOps versus ITIL approaches to managing IT will remain unabated for years to come. Proponents of ITIL approaches often note there are applications that are so critical to the business that a more deliberate approach to rolling them out and updating them is an absolute requirement.

Regardless of IT philosophy, it’s clear IT and DevOps processes will be employed side-by-side for many years come. The number of IT operations professionals who have the programming skills required to automate IT processes is still fairly limited compared to the total population of IT administrators. As such, IT teams might want to focus less on the debate itself in favor of determining where they are on the maturity curve when it comes to managing IT. Once that’s determined, it then becomes a lot easier to discern the next step in their IT journey.

Filed Under: Blogs, Business of DevOps, DevOps Practice, Enterprise DevOps Tagged With: devops, it automation, IT service management, itil

Sponsored Content
Featured eBook
DevOps: Mastering the Human Element

DevOps: Mastering the Human Element

While building constructive culture, engaging workers individually and helping staff avoid burnout have always been organizationally demanding, they are intensified by the continuous, always-on notion of DevOps.  When we think of work burnout, we often think of grueling workloads and deadline pressures. But it also has to do with mismatched ... Read More
« Grafana Labs Releases Grafana Metrics Enterprise, a Streamlined, Cost-Effective Ways for Organizations to Run Prometheus at Enterprise Scale
Exit Strategies »

TechStrong TV – Live

Click full-screen to enable volume control
Watch latest episodes and shows

Upcoming Webinars

Continuous Deployment
Monday, July 11, 2022 - 1:00 pm EDT
Using External Tables to Store and Query Data on MinIO With SQL Server 2022
Tuesday, July 12, 2022 - 11:00 am EDT
Goldilocks and the 3 Levels of Cardinality: Getting it Just Right
Tuesday, July 12, 2022 - 1:00 pm EDT

Latest from DevOps.com

Rust in Linux 5.20 | Deepfake Hiring Fraud | IBM WFH ‘New Normal’
June 30, 2022 | Richi Jennings
Moving From Lift-and-Shift to Cloud-Native
June 30, 2022 | Alexander Gallagher
The Two Types of Code Vulnerabilities
June 30, 2022 | Casey Bisson
Common RDS Misconfigurations DevSecOps Teams Should Know
June 29, 2022 | Gad Rosenthal
Quick! Define DevSecOps: Let’s Call it Development Security
June 29, 2022 | Don Macvittie

Get The Top Stories of the Week

  • View DevOps.com Privacy Policy
  • This field is for validation purposes and should be left unchanged.

Download Free eBook

DevOps: Mastering the Human Element
DevOps: Mastering the Human Element

Most Read on DevOps.com

What Is User Acceptance Testing and Why Is it so Important?
June 27, 2022 | Ron Stefanski
Chip-to-Cloud IoT: A Step Toward Web3
June 28, 2022 | Nahla Davies
Rust in Linux 5.20 | Deepfake Hiring Fraud | IBM WFH ‘New No...
June 30, 2022 | Richi Jennings
DevOps Connect: DevSecOps — Building a Modern Cybersecurity ...
June 27, 2022 | Veronica Haggar
Quick! Define DevSecOps: Let’s Call it Development Security
June 29, 2022 | Don Macvittie

On-Demand Webinars

DevOps.com Webinar ReplaysDevOps.com Webinar Replays
  • Home
  • About DevOps.com
  • Meet our Authors
  • Write for DevOps.com
  • Media Kit
  • Sponsor Info
  • Copyright
  • TOS
  • Privacy Policy

Powered by Techstrong Group, Inc.

© 2022 ·Techstrong Group, Inc.All rights reserved.