Tag: IT service management
Techstrong Group Launches Techstrong ITSM Community Platform to Bridge the Gap Between Agile, DevOps and ITSM
Techstrong Group launches new ITSM site to empower organizations to navigate the complete IT life cycle with greater efficiency, quality and agility. Boca Raton, FL, February 28, 2024 — Techstrong Group, the ...
PagerDuty Previews Generative AI Copilot for ITSM
Under an early access program, PagerDuty, Inc. is making available a tool that brings generative AI capabilities to its ITSM platform ...
DevOps and ITIL Integration: Driving Collaborative Agility in ITSM
Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is ...
BMC Looks to Advance ServiceOps Approach to Managing IT
During an online BMC Exchange event, BMC announced it expanded its portfolio of IT management offerings as part of an ongoing effort to unify traditional IT service management and DevOps processes under ...
Mattermost Offers DevOps Command Center in the Cloud
Mattermost today launched Mattermost Cloud, a software-as-a-service (SaaS) platform for managing DevOps workflows using pre-built playbooks that comes integrated with a wide variety of third-party developer tools. Chandar Venkataraman, executive vice president ...
Survey Finds IT Teams Rising to COVID-19 Challenge
In many ways, the COVID-19 pandemic has been the ultimate test for IT teams. The bulk of many workforces overnight became remote workers. Many of those end users are now starting to ...
Cost Per IT Ticket: Think Beyond Opex in Your Cloud Journey
Neeraj Deuskar | | cloud, cost per ticket, IT operations, IT operations management, IT service management Globally, organizations have embraced cloud computing and delivery models for their numerous advantages. Gartner predicts the public cloud market is expected to grow 21.4 percent by the end of 2018, from $153.5 ...
