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Tag: incident

Atlassian

What SREs Can Learn From the Atlassian Outage of 2022

Weihan Li | May 19, 2022 | Atlassian, incident, incident management, outage, SRE
What happens when the tools and services you depend on to drive site reliability engineering turns out to be susceptible to reliability failures of their own? That’s the question teams at about ...
incident Verica PagerDuty JFrog incident response

Leading Effective Incident Response Without Interminable Bridge Calls

Isaac Sacolick | December 15, 2020 | bridge call, crisis management, incident, incident response, war room
There are easier ways to manage incident response without creating war rooms and packing IT staff onto bridge calls Your phone vibrates at 11 p.m., and you know that can only mean ...
When IT Disaster Strikes, Part 1: Resolving Incidents

When IT Disaster Strikes, Part 1: Resolving Incidents

contributor | March 1, 2017 | disaster, incident, incident response, IT incident, roles
As a developer or operations team member, there is nothing quite like the dread you feel when you hear the familiar ringtone of your on-call page at 3 a.m. Being on call ...
An outage war room primer

An outage war room primer

David Owczarek | April 15, 2014 | development, devops culture, incident, operations, outage, war room
One aspect of the DevOps movement I've seen adopted at numerous companies is the idea that everyone supports their products by being on-call for any incidents that occur in the production environment ...

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