Tag: incident
What SREs Can Learn From the Atlassian Outage of 2022
What happens when the tools and services you depend on to drive site reliability engineering turns out to be susceptible to reliability failures of their own? That’s the question teams at about ...
Leading Effective Incident Response Without Interminable Bridge Calls
There are easier ways to manage incident response without creating war rooms and packing IT staff onto bridge calls Your phone vibrates at 11 p.m., and you know that can only mean ...
When IT Disaster Strikes, Part 1: Resolving Incidents
As a developer or operations team member, there is nothing quite like the dread you feel when you hear the familiar ringtone of your on-call page at 3 a.m. Being on call ...
An outage war room primer
One aspect of the DevOps movement I've seen adopted at numerous companies is the idea that everyone supports their products by being on-call for any incidents that occur in the production environment ...