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Tag: incident

incident response

Leading Effective Incident Response Without Interminable Bridge Calls

| | bridge call, crisis management, incident, incident response, war room
There are easier ways to manage incident response without creating war rooms and packing IT staff onto bridge calls Your phone vibrates at 11 p.m., and you know that can only mean ...
When IT Disaster Strikes, Part 1: Resolving Incidents

When IT Disaster Strikes, Part 1: Resolving Incidents

| | disaster, incident, incident response, IT incident, roles
As a developer or operations team member, there is nothing quite like the dread you feel when you hear the familiar ringtone of your on-call page at 3 a.m. Being on call ...
An outage war room primer

An outage war room primer

| | development, devops culture, incident, operations, outage, war room
One aspect of the DevOps movement I've seen adopted at numerous companies is the idea that everyone supports their products by being on-call for any incidents that occur in the production environment ...