Tag: service management
IT Service Incidents Are Becoming More Frequent, Survey Says
A Transposit survey found the majority of respondents saw more frequent service incidents that affected their customers over the past 12 months ...
Atlassian Brings Generative AI to ITSM
Mike Vizard | | Atlassian, generative AI, helpdesk, intelligence, ITSM, JIRA, project management, service managementAtlassian added generative AI capabilities to Jira Service Management, an ITSM platform built on top of Jira ...
DevOps and ITIL Integration: Driving Collaborative Agility in ITSM
Businesses face continuous pressure to deliver high-quality IT services efficiently. One emerging integration to meet these goals is between DevOps and IT service management (ITSM), more commonly known as DevOps+. DevOps+ is ...
SolarWinds Adds Service Management Platform to Portfolio
SolarWinds has added a service management capability to its portfolio as part of an effort to make it simpler for IT teams to align support services with specific functions. At the same ...
In Service Management, AI Is Still Aspirational
Artificial intelligence (AI) has become a matured concept, the excitement of which is bearing results for a number of sectors and it holds a good deal of promise for a bright future ...
