DevOps.com

  • Latest
    • Articles
    • Features
    • Most Read
    • News
    • News Releases
  • Topics
    • AI
    • Continuous Delivery
    • Continuous Testing
    • Cloud
    • Culture
    • DataOps
    • DevSecOps
    • Enterprise DevOps
    • Leadership Suite
    • DevOps Practice
    • ROELBOB
    • DevOps Toolbox
    • IT as Code
  • Videos/Podcasts
    • Techstrong.tv Podcast
    • Techstrong.tv Video Podcast
    • Techstrong.tv - Twitch
    • DevOps Unbound
  • Webinars
    • Upcoming
    • On-Demand Webinars
  • Library
  • Events
    • Upcoming Events
    • On-Demand Events
  • Sponsored Content
  • Related Sites
    • Techstrong Group
    • Container Journal
    • Security Boulevard
    • Techstrong Research
    • DevOps Chat
    • DevOps Dozen
    • DevOps TV
    • Techstrong TV
    • Techstrong.tv Podcast
    • Techstrong.tv Video Podcast
    • Techstrong.tv - Twitch
  • Media Kit
  • About
  • Sponsor
  • AI
  • Cloud
  • Continuous Delivery
  • Continuous Testing
  • DataOps
  • DevSecOps
  • DevOps Onramp
  • Platform Engineering
  • Low-Code/No-Code
  • IT as Code
  • More
    • Application Performance Management/Monitoring
    • Culture
    • Enterprise DevOps
    • ROELBOB
Hot Topics
  • Cisco Bets on OpenTelemetry to Advance Observability
  • 5 Technologies Powering Cloud Optimization
  • Platform Engineering: Creating a Paved Path to Reduce Developer Toil
  • Where Does Observability Stand Today, and Where is it Going Next?
  • Five Great DevOps Job Opportunities

Home » Features » BMC Looks to Advance ServiceOps Approach to Managing IT

BMC Looks to Advance ServiceOps Approach to Managing IT

Avatar photoBy: Mike Vizard on October 27, 2021 Leave a Comment

During an online BMC Exchange event, BMC announced it expanded its portfolio of IT management offerings as part of an ongoing effort to unify traditional IT service management and DevOps processes under an integrated ServiceOps framework.

The latest additions to the BMC portfolio includes an update to its Control-M workload automation platform that adds observability tools for monitoring application and data workflows along with additional integrations for cloud services such as AWS Glue, Google Cloud Dataflow and Function and Microsoft Azure Data Factory and platforms such the data lake from Databricks.

TechStrong Con 2023Sponsorships Available

BMC is also making available a preview of a Control M Python client that will extend the reach of the workload automation platform to the code data science teams employ to build artificial intelligence (AI) models.

In addition, BMC is adding a BMC Helix Digital Workplace studio to make it easier for IT teams to customize the software-as-a-service (SaaS) platform it provides for IT service management (ITSM). Finally, BMC is also making available a version of BMC Helix that is optimized for communications service providers.

BMC CEO Ayman Sayed said overall the current emphasis on digital business transformation is driving a need to converge the management of multiple IT platforms as organizations reinvent how core processes work across their organization. It’s not possible to drive that level of reengineering across multiple IT platforms without centralizing the management of those platforms using a ServiceOps framework that unifies DevOps and existing ITSM platforms, he noted.

At the same time, Sayed said organizations need to invest more in artificial intelligence to automate IT operations, also known as AIOps, to augment IT staff that is hard-pressed by the need to manage both emerging and legacy IT platforms. The latest investment BMC has made in AIOps came earlier this month with the acquisition of StreamWeaver, a provider of a set of tools that make it easier to collect massive amounts of data that can be used to more easily train AI models.

It’s too early to say to what degree IT management processes might become unified. In addition to centralized IT teams, most organizations have business units that often drive their own IT initiatives. However, as organizations realize how many platforms a digital process needs to access the need to centralize the management of IT becomes more apparent. The issue each organization will need to determine is the degree to which that centralization needs to occur.

It’s clear in the wake of the COVID-19 pandemic that many IT organizations have never been more agile. In some cases, those IT teams are now able to drive a rate of change that is too fast for many businesses to even absorb. In fact, it’s arguable that entire businesses will need to adopt DevOps principles to manage that rate of change.

In the meantime, IT teams will need to take a harder look at how much time is being spent on manual tasks that could be automated in a way that enables them to be lot more productive than they are today.

Recent Posts By Mike Vizard
  • Cisco Bets on OpenTelemetry to Advance Observability
  • Five Great DevOps Job Opportunities
  • Blameless Integrates Incident Management Platform With Opsgenie
Avatar photo More from Mike Vizard
Related Posts
  • BMC Looks to Advance ServiceOps Approach to Managing IT
  • BMC Integrates DevOps Mainframe Portfolio With Git
  • BMC to Infuse AI Across Software Portfolio
    Related Categories
  • DevOps and Open Technologies
  • DevOps Practice
  • Features
  • IT Administration
  • ITIL
  • News
    Related Topics
  • AIOps
  • bmc
  • IT service management
  • ITSM
  • ServiceOps
Show more
Show less

Filed Under: DevOps and Open Technologies, DevOps Practice, Features, IT Administration, ITIL, News Tagged With: AIOps, bmc, IT service management, ITSM, ServiceOps

« Sysdig Adds Cloud Access Controls to DevSecOps Platform
GitHub Expands Developer Productivity Tools Portfolio »

Techstrong TV – Live

Click full-screen to enable volume control
Watch latest episodes and shows

Upcoming Webinars

Automating Day 2 Operations: Best Practices and Outcomes
Tuesday, February 7, 2023 - 3:00 pm EST
Shipping Applications Faster With Kubernetes: Myth or Reality?
Wednesday, February 8, 2023 - 1:00 pm EST
Why Current Approaches To "Shift-Left" Are A DevOps Antipattern
Thursday, February 9, 2023 - 1:00 pm EST

Sponsored Content

The Google Cloud DevOps Awards: Apply Now!

January 10, 2023 | Brenna Washington

Codenotary Extends Dynamic SBOM Reach to Serverless Computing Platforms

December 9, 2022 | Mike Vizard

Why a Low-Code Platform Should Have Pro-Code Capabilities

March 24, 2021 | Andrew Manby

AWS Well-Architected Framework Elevates Agility

December 17, 2020 | JT Giri

Practical Approaches to Long-Term Cloud-Native Security

December 5, 2019 | Chris Tozzi

Latest from DevOps.com

Cisco Bets on OpenTelemetry to Advance Observability
February 7, 2023 | Mike Vizard
5 Technologies Powering Cloud Optimization
February 7, 2023 | Gilad David Maayan
Platform Engineering: Creating a Paved Path to Reduce Developer Toil
February 7, 2023 | Daniel Bryant
Where Does Observability Stand Today, and Where is it Going Next?
February 6, 2023 | Tomer Levy
Five Great DevOps Job Opportunities
February 6, 2023 | Mike Vizard

TSTV Podcast

On-Demand Webinars

DevOps.com Webinar ReplaysDevOps.com Webinar Replays

GET THE TOP STORIES OF THE WEEK

Most Read on DevOps.com

OpenAI Hires 1,000 Low Wage Coders to Retrain Copilot | Netflix Blocks Password Sharing
February 2, 2023 | Richi Jennings
Automation Challenges Holding DevOps Back
February 1, 2023 | Mike Vizard
Cisco AppDynamics Survey Surfaces DevSecOps Challenges
January 31, 2023 | Mike Vizard
Red Hat Brings Ansible Automation to Google Cloud
February 2, 2023 | Mike Vizard
Three Trends That Will Transform DevOps in 2023
February 2, 2023 | Dan Belcher
  • Home
  • About DevOps.com
  • Meet our Authors
  • Write for DevOps.com
  • Media Kit
  • Sponsor Info
  • Copyright
  • TOS
  • Privacy Policy

Powered by Techstrong Group, Inc.

© 2023 ·Techstrong Group, Inc.All rights reserved.