Today, many organizations are starting to use voice or text-enabled chatbots for the first time or already have chatbot systems in place. In fact, Gartner said 25% of organizations are predicted to ...

Operations are some of the most important aspects of an organization. In tech, DevOps has dominated the conversation due to its necessity in keeping up with the rate of building products, applications ...

Ask anyone to name their favorite brand, and they’ll often respond with minimal hesitation. Prod a little further and the importance of customer experience (CX) is sure to play a major role ...

In this week’s The Long View: Improving U.S. government CX, how much money Mozilla makes, and the latest on the Log4j/Log4Shell débâcle ...

Delivering a seamless customer experience (CX) has become a top priority for companies undergoing digital transformation initiatives, as 85% of buyers are willing to pay more for a great customer experience. However, ...

Design systems were all the rage half a decade ago, with an explosion of open source resources made public by Google, Salesforce and Shopify, for example. Not long after, design tools like ...

I’ve built apps, in some shape or form, for about 20 years now. During this time, I’ve always started the same way—design the user interface, build the backend services and connect everything ...

These days, it’s not enough for companies to offer quality products or services; they must deliver an exceptional customer experience. In fast-changing environments, continual innovation on the front lines of customer service ...