Tag: customer experience

Here’s what I’ve noticed after spending several years in service management: DevOps is coming up more in the conversations I’m having with service desk leaders. Usually, these conversations start with one of ...

Everyone has bad days. Every company has been through some kind of outage due to a buggy database deployment. Even the best of the best, with highly trained staff, world-class best practices ...

A survey of 358 strategic IT decision-makers in enterprise organizations across North America and Europe conducted by the market research firm GigaOm on behalf of SolarWinds, a provider of IT management tools, ...

Organizations are embracing product experimentation as a tool for continuous improvement Companies that embrace product experimentation are able to capture highly accurate data about markets and product ideas and gain intelligence about ...

At the Adobe Summit 2019 conference this week, Adobe detailed that its Adobe Experience Cloud customer experience ecosystem is reliant on a set of best DevOps processes that is wrapped around a ...

In this DevOps Chat we speak with Cyara CEO and co-founder, Alok Kulkarni, about how DevOps is helping in the customer experience arena. Cyara has carved out a leadership role in bringing ...

These days, it’s not enough for companies to offer quality products or services; they must deliver an exceptional customer experience. In fast-changing environments, continual innovation on the front lines of customer service ...

Innovation, which increasingly is cited as the competitive advantage businesses need to meet their digital challenges, is widely misunderstood; it's mistakenly reduced to the sophisticated features of a technology or a service. As a ...

The other day I was on the American Express website paying bills and browsing around the benefits and services afforded me when I ran across a "who we are" section. It read: ...

As DevOps methodologies continue to evolve, we’re naturally seeing an increased emphasis on the cultivation of related maturity metrics. For instance, in the 2016 State of DevOps Report, researchers with DORA took ...