DevOps.com

  • Latest
    • Articles
    • Features
    • Most Read
    • News
    • News Releases
  • Topics
    • AI
    • Continuous Delivery
    • Continuous Testing
    • Cloud
    • Culture
    • DataOps
    • DevSecOps
    • Enterprise DevOps
    • Leadership Suite
    • DevOps Practice
    • ROELBOB
    • DevOps Toolbox
    • IT as Code
  • Videos/Podcasts
    • Techstrong.tv Podcast
    • Techstrong.tv Video Podcast
    • Techstrong.tv - Twitch
    • DevOps Unbound
  • Webinars
    • Upcoming
    • On-Demand Webinars
  • Library
  • Events
    • Upcoming Events
    • On-Demand Events
  • Sponsored Content
  • Related Sites
    • Techstrong Group
    • Container Journal
    • Security Boulevard
    • Techstrong Research
    • DevOps Chat
    • DevOps Dozen
    • DevOps TV
    • Techstrong TV
    • Techstrong.tv Podcast
    • Techstrong.tv Video Podcast
    • Techstrong.tv - Twitch
  • Media Kit
  • About
  • Sponsor
  • AI
  • Cloud
  • Continuous Delivery
  • Continuous Testing
  • DataOps
  • DevSecOps
  • DevOps Onramp
  • Platform Engineering
  • Low-Code/No-Code
  • IT as Code
  • More
    • Application Performance Management/Monitoring
    • Culture
    • Enterprise DevOps
    • ROELBOB
Hot Topics
  • Cisco Bets on OpenTelemetry to Advance Observability
  • 5 Technologies Powering Cloud Optimization
  • Platform Engineering: Creating a Paved Path to Reduce Developer Toil
  • Where Does Observability Stand Today, and Where is it Going Next?
  • Five Great DevOps Job Opportunities

Tag: customer experience

chatbots Google open source

3 Performance Challenges as Chatbot Adoption Grows

Avatar photoChristoph Börner | January 31, 2023 | ai, chatbot, customer experience, cx, user experience, UX
Today, many organizations are starting to use voice or text-enabled chatbots for the first time or already have chatbot systems in place. In fact, Gartner said 25% of organizations are predicted to ...
customer experience Digital CxO

The Importance of Customer Experience Observability

Avatar photoLinda Chen | April 13, 2022 | customer experience, cx, devops, testing
Ask anyone to name their favorite brand, and they’ll often respond with minimal hesitation. Prod a little further and the importance of customer experience (CX) is sure to play a major role ...
UAT user acceptance testing usability testing CX experience burnout Catchpoint

DevOps for Customer Experience

Avatar photoCharlene O'Hanlon | February 14, 2022 | customer experience, CX software development, Cyara, devops
Charlene O'Hanlon and Amy Hudson of Cyara discuss the concept of DevOps for customer experience, which takes DevOps methodology and focuses it on CX software. But there are pitfalls DevOps teams face ...
digital transformation

The Next Phase of Pandemic Tech Transformation

Avatar photoJoe Berg | September 7, 2021 | application modernization, cloud migration, COVID-19, customer experience, digital transformation
Last spring, we were inundated with headlines, tweets and Medium posts applauding the rapid digital transformation that businesses were going through—almost overnight—due to the pandemic and the shift to remote work. It ...
CX, AIOps, AI, IT ops

How DevOps Can Address CX Challenges

Avatar photoAmy Hudson | August 26, 2021 | customer experience, cx, cxo, Cyara, devsecops
Delivering a seamless customer experience (CX) has become a top priority for companies undergoing digital transformation initiatives, as 85% of buyers are willing to pay more for a great customer experience. However, ...
improvement visibility CircleCI CD continuous delivery Linux Foundation APIs gateway

Report: Lots of Room for Continuous Delivery Improvement

Avatar photoMike Vizard | August 2, 2021 | CI/CD, continuous delivery, Continuous Delivery Foundation, customer experience
A report published by the Continuous Delivery (CD) Foundation suggests that, in terms of achieving that goal, most organizations still have a long way to go. Based on analysis of the Developer ...
customer experiences Linux Foundation

Digital Customer Experiences: The Future is Modular

Avatar photoBill Doerrfeld | June 8, 2021 | APIs, customer experience, digital transformation, microservices
With the proliferation of microservices and APIs, will UIs go modular too? Some technologists note a rising trend around smaller, intent-based customer experiences that more directly mirror API endpoints. I recently met ...
APIs

The Role of APIs In Digital Transformation

Avatar photoBill Doerrfeld | May 13, 2021 | APIs, app integration, customer experience, digital transformation
Digital transformation is increasingly propelled by rapidly changing user expectations. Release frequency is increasing, as is the need to connect a growing number of applications and digital experiences. As a result, 83% ...
transformation

Transforming Your Digital Transformation

Avatar photoNick Van Weerdenburg | February 3, 2021 | cross-functional teams, customer experience, DevOps strategy, digital transformation
Change is difficult, so most companies pull the bandage slowly, hoping to avoid the hard, painful part - especially with regard to digital transformation. But in the corporate world, cautious change inevitably ...
product-centric

Shifting to Product-Centric Work in Utilities

Avatar photoAnshu Premchand | August 3, 2020 | customer experience, development, product-centric
Large organizations across the services spectrum are transforming from project-centric operations to product-centric way of working. Customer centricity is driving this transformation, as product-centric organizations put customers at the center of everything ...
observability

3 Observability Strategies to Reduce Debugging Cycles

Avatar photoDan Bennett | July 30, 2020 | application performance monitoring, customer experience, developer
These observability tips can help developers uncover issues that impede performance and derail customer experience Modern technologies and methodologies such as cloud services, containers, DevOps, microservices and serverless have made it easier ...
cloud COVID-19

Cloud Is Red Hot in the COVID-19 Era

Avatar photoMilind Halapeth | July 8, 2020 | cloud services, customer experience, digital transformation, pandemic
As digital transformation accelerates, cloud services are helping organizations thrive in a COVID-19 world As the days tick by and the gloomy ramifications of COVID-19 become more apparent, one harsh truth has ...
Show More Loading...

Techstrong TV – Live

Click full-screen to enable volume control
Watch latest episodes and shows

Upcoming Webinars

Shipping Applications Faster With Kubernetes: Myth or Reality?
Wednesday, February 8, 2023 - 1:00 pm EST
Why Current Approaches To "Shift-Left" Are A DevOps Antipattern
Thursday, February 9, 2023 - 1:00 pm EST
Log Love: Monitoring, Troubleshooting, Forensics and Biz Analytics
Tuesday, February 14, 2023 - 11:00 am EST

Sponsored Content

The Google Cloud DevOps Awards: Apply Now!

January 10, 2023 | Brenna Washington

Codenotary Extends Dynamic SBOM Reach to Serverless Computing Platforms

December 9, 2022 | Mike Vizard

Why a Low-Code Platform Should Have Pro-Code Capabilities

March 24, 2021 | Andrew Manby

AWS Well-Architected Framework Elevates Agility

December 17, 2020 | JT Giri

Practical Approaches to Long-Term Cloud-Native Security

December 5, 2019 | Chris Tozzi

Latest from DevOps.com

Cisco Bets on OpenTelemetry to Advance Observability
February 7, 2023 | Mike Vizard
5 Technologies Powering Cloud Optimization
February 7, 2023 | Gilad David Maayan
Platform Engineering: Creating a Paved Path to Reduce Developer Toil
February 7, 2023 | Daniel Bryant
Where Does Observability Stand Today, and Where is it Going Next?
February 6, 2023 | Tomer Levy
Five Great DevOps Job Opportunities
February 6, 2023 | Mike Vizard

TSTV Podcast

On-Demand Webinars

DevOps.com Webinar ReplaysDevOps.com Webinar Replays

GET THE TOP STORIES OF THE WEEK

Most Read on DevOps.com

OpenAI Hires 1,000 Low Wage Coders to Retrain Copilot | Netflix Blocks Password Sharing
February 2, 2023 | Richi Jennings
Automation Challenges Holding DevOps Back
February 1, 2023 | Mike Vizard
Three Trends That Will Transform DevOps in 2023
February 2, 2023 | Dan Belcher
Red Hat Brings Ansible Automation to Google Cloud
February 2, 2023 | Mike Vizard
The Ultimate Guide to Hiring a DevOps Engineer
February 2, 2023 | Vikas Agarwal
  • Home
  • About DevOps.com
  • Meet our Authors
  • Write for DevOps.com
  • Media Kit
  • Sponsor Info
  • Copyright
  • TOS
  • Privacy Policy

Powered by Techstrong Group, Inc.

© 2023 ·Techstrong Group, Inc.All rights reserved.